GoToAssist® Corporate™: Free Webinar

Watch this Webinar to hear SSPA analyst John Ragsdale make a business case for improving the customer-support experience and how it directly translates to increased customer loyalty and corporate revenue.

We will also go behind the scenes of Everon Technology Services, where they leveraged GoToAssist® Corporate remote support to dramatically improve the customer experience and maintain a near 100% customer satisfaction rating.

During this on-demand Webinar you will:

• Hear from the SSPA about the increased visibility of support for the customer experience, customer loyalty and ultimately, customer revenue.
• Learn best practices for using remote support to improve the customer experience.
• Learn the story behind Everon's near-perfect customer-satisfaction record.

Watch this Webinar to hear John Ragsdale and Todd Smith reveal the top five initiatives support and service organizations need to accomplish to consistently reach – and exceed – their service level, cost and revenue goals.

Key Reasons to View:

• Hear John Ragsdale share SSPA support industry benchmarks and service and support trends from their 250 member companies.
• Discover 5 strategic initiatives that will help you achieve your support center goals.
• Receive service and support technology recommendations for increasing agent productivity and customer satisfaction.

Watch this Webinar to hear Jeffrey Tarter, executive director of the Association of Support Professionals, share insight into trends in fee-based support models and how to migrate from break-fix support to valuable, high-margin services.

You will also hear how Vineyardsoft streamlined traditional support by leveraging GoToAssist remote-support technology to dramatically reduce costs and launch a highly profitable value-added services division.

View this on-demand Webinar to learn:

• ASP's five-step action plan for implementing new fee-based services
• How Vineyardsoft optimized ROI and increased satisfaction by delivering remote support and services to customers

Does your IT Help Desk have the structures in place to deliver reliable, responsive and cost-effective services to your internal customers?

Watch this Webinar featuring Chip Gliedman, principal analyst for Forrester Research, who will reveal 6 strategies for improving IT support and service delivery while increasing agent productivity levels.

During this on-demand Webinar, you will:

• Discover 6 strategies that every IT help desk should practice for improved service delivery.
• Learn how to improve internal customer satisfaction levels and overall IT perception.
• Learn how to leverage remote-support technology to close IT tickets faster.

Watch this Webinar to learn how to evaluate your IT operations and become a best practices organization in supporting your business.

View this Webinar to learn:

• Five aspects of operations you should evaluate – and best practices you should adopt
• How to improve internal customer satisfaction levels and overall IT perception
• How to exceed technology users' expectations while reducing call-handling times by integrating GoToAssist Corporate remote-support technology into your help desk environment

Watch this Webinar to hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.

You'll also hear first-hand how Dexis has built an IT culture of performance and value by leveraging remote-support technology to increase business productivity and agent morale.

View this Webinar to learn:

• How to improve internal customer-satisfaction levels and overall IT perception
• Best practices for creating an IT culture of performance and value
• Why remote-support technology enables increased agent productivity and end-user satisfaction

Watch this Webinar and hear a panel of experts reveal industry research that identifies new pressures on labor margins and proven tactics that help increase billable utilization to drive new revenue streams and improve margins.

Key Reasons to View:

• Hear Thomas Lah of TPSA discuss industry research on trends that are impacting labor margins.
• Learn how Mark Ellis drove his team to achieve 100% billable utilization while delivering superior service.
• Find out how GoToAssist remote support significantly increases consulting capacity and client satisfaction.

Watch this Webinar to hear firsthand how an industry-leading solution provider has used remote support and services technology to streamline their sales process, increase product knowledge and provide better service to a rapidly growing client base.

Watch this Webinar to learn how to:

• Reduce the need for inconvenient and costly on-site visits and travel.
• Exceed Service Level Agreement expectations and increase consulting margins.
• Grow and expand your business geographically without adding headcount or new office locations.

Watch this PCMagCast with support industry expert Pete McGarahan, who will share 5 proven strategies for improving the customer experience, cutting costs and driving loyalty.

You will also hear firsthand from Josh Clifford, CSO of Everon Technology Services, who will share real-life examples of how he has built a best-in-class support operation by leveraging remote support to maintain a near-perfect customer satisfaction rating while keeping costs low and customers loyal.

During this on-demand Webinar, you will:

• Hear Pete's 5 strategies for providing better support while keeping costs down.
• Learn best practices for using remote support to improve the customer experience.
• Learn the story behind how Everon built its reputation on providing top-quality service with GoToAssist Corporate remote support.