GoToAssist® Corporate™: How It Works
GoToAssist Corporate makes it easy for your support organization to manage incoming support queries, provide service online and document representative and customer feedback.
Here's how it works:
Your customers' experience is key, so we offer many ways to connect with them.
For example, they can call in for a connection code or type a support request right on your Web site.
Then, with your customers' permission, GoToAssist Corporate initiates a connection.
Your representative can immediately diagnose, troubleshoot and resolve the issue using a variety of tools, including:
- Remote Diagnostics
- Chat
- File Transfer
- Remote Viewing and Control
- Reboot / Reconnect
- Team Collaboration
At the end of the session, both the customer and the representative can immediately comment on the support experience, enabling you to evaluate session metrics and maintain a high standard of customer satisfaction and loyalty.
