GoToAssist® Corporate™: For IT Help Desk Managers
Your corporate IT team faces continued pressure to reduce internal support costs while keeping the entire organization's technology up and running, including the machines used by remote workers. You need a way to increase your productivity without hiring more staff.
GoToAssist Corporate can help you:
- Remotely diagnose systems
- Support mobile workers
- Decrease call-handling time
- Increase first-contact resolution
Consider the following case studies:
BigBand Networks
"GoToAssist ensures that our help desk can support someone in Europe as easily as someone in their own office."
BigBand Networks, a leading provider of broadband multimedia platforms for video, voice and data, depends on GoToAssist to support the company's hundreds of globally distributed employees and more than 20 million digital television and broadband Internet subscribers around the world.
Dermalogica
"GoToAssist meets our support needs perfectly. It has increased our productivity and enabled us to offer a far more efficient support service."
Dermalogica's 4 support technicians use GoToAssist to remotely support 50 sales representatives located throughout the UK.
Dermalogica Case Study (PDF)
March of Dimes
"GoToAssist brought us the ability to remotely control machines anywhere and help users if they're having trouble with their local computer."
March of Dimes relies on GoToAssist to efficiently support the organization's 250 local and regional offices, as well as employees working from home or the road. With GoToAssist, an IT staff of just 12 can remotely upgrade and maintain software, servers and PCs – easily and quickly.
O'Neill Europe
"GoToAssist helps us quickly solve errors and problems on our remote systems using any Internet connection a factory happens to use."
With GoToAssist, O'Neill Europe's IT help desk in the Netherlands saves at least 2 months of travel per year by providing secure remote support to 160 employees and remote maintenance to business-critical applications at 140 factories worldwide.
Ryan Companies, U.S., Inc.
"GoToAssist is a big timesaver for our department and has provided immediate cost savings related to shipping and downtime."
Forty-five percent of the employees at Ryan Companies US, Inc., work from remote offices and job sites. To support this distributed workforce, the company's help desk uses GoToAssist to remotely resolve issues in the field, increasing productivity and helping to keep projects on schedule.
