GoToAssist® Corporate™: Integration
Integrate GoToAssist Corporate into your existing infrastructure quickly and easily using our Web Services APIs and out-of-box integration package.
Web and Application Integration
Allow customers to request a GoToAssist Corporate support session directly from your Web site or application for an easy transition from self-service to assisted service.
Agent-Side Integration
Save time by enabling your representatives to manage theirGoToAssist Corporate sessions from within their primary support applications.
Our Agent-side Integration package includes a demonstration application so that you can see for yourself how to integrate agent-side functions with your CRM or other application.
- Launch new GoToAssist Corporate sessions from your tickets or open new tickets in response to incoming support requests.
- Store GoToAssist Corporate session information in your CRM tool – in polling intervals, on demand or on a scheduled basis.
- View survey results and chat transcripts; replay session recordings; and analyze remote diagnostics captured during the session directly from your tickets.
Sessions Integration
Automatically store GoToAssist Corporate session data, such as survey results, chat transcripts, representative and customer information and session recordings, in your own support applications, such as CRM systems.
Data Replicator
With the new GoToAssist Data Replicator, you can automatically pull all session data and download it to your own local Microsoft SQL Server database. Session information, such as survey results, chat transcripts, representative and customer information and session recordings, can be captured in polling intervals or through scheduled bulk polling. Session recordings can be simultaneously stored in local directories and replayed with the provided local Java player.
The Data Replicator consists of two user-friendly tools:
- Session viewer: Provides an interface to review the locally stored session recordings, chat transcripts and remote diagnostics.
- Configuration manager: Sets up and manages all settings and profiles.
Learn more about the GoToAssist Corporate Data Replicator (PDF)
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