GoToAssist® Corporate™: For Support Centers

When you're running a busy call center, you've got a lot of people to look out for: your customers, your employees and your executive management team. You need a reliable, easy-to-use support solution with extensive monitoring and reporting capabilities.

GoToAssist Corporate can help you:

Improve customer satisfaction and first-contact resolution
Reduce incident-handling time
Easily monitor quality of service and ROI
Deliver IT services and support globally
Reduce travel and operational costs
Use online chat to avoid language barriers

Consider the following case studies:

AbilityNet

"GoToAssist is an impressive tool that bridges the distance between the client and AbilityNet."

A UK charity using Citrix GoToAssist achieved a 100 percent increase in the volume of technology assessments it provides to disabled individuals while reducing travel costs.

AbilityNet Case Study (PDF)

e4e

"With GoToAssist, we found that calls that previously took about 30 to 45 minutes to handle could now be resolved in just 10 to 15 minutes."

Support representatives at e4e use GoToAssist to diagnose and resolve technical issues more effectively, leading to higher first-call resolution and 50 percent faster call handling.

e4e Case Study (PDF)

Eclipsys

"With GoToAssist we decreased average handling time by 40 percent."

Approximately 200 Eclipsys product-support representatives use GoToAssist to resolve the company's most complex technical issues.

Eclipsys Case Study (PDF)

Marketron International

"We've gained twice as much value by switching to GoToAssist because our remote-support costs have been reduced by 50 percent."

Marketron International uses GoToAssist to improve client service and satisfaction by speeding support and improving training effectiveness.

Marketron International Case Study (PDF)

MMSI

"GoToAssist has reduced customer and support staff frustration levels dramatically, while increasing the efficiency of our support staff."

MMSI, an accounting and membership management provider, uses GoToAssist within its "IHelp" support site to enhance its existing phone-support offering.

MMSI Case Study (PDF)

Sage (UK) Limited

"GoToAssist enables us to improve the quality of service we provide, increasing customer satisfaction and first-time resolution."

Sage (UK) Limited uses GoToAssist to improve service quality, thereby increasing customer satisfaction and first-time resolution. In fact, 92 percent of support calls are resolved on first contact with GoToAssist.

Sage (UK) Limited Case Study (PDF)

Swisscom

"With GoToAssist, we can offer our clients completely new possibilities with the hosting of their IT infrastructure."

Swiss IT service outsourcer uses GoToAssist to enable its clients to securely access and maintain their hosted data systems themselves, so they don't have to relinquish control of their systems.

Swisscom Case Study (PDF)

Ultimate Software

"Since implementing GoToAssist, we have decreased our call-handling time by 50 percent."

GoToAssist helps a leader in HR and payroll software deliver exceptional support, maintain 97 percent customer retention and reduce call-handling time by 50 percent.

Ultimate Software Case Study (PDF)