GoToAssist® Express™: Features

GoToAssist Express puts everything you need to solve technical problems right at your fingertips.

Easy for You, Easy for Your Customers

One-Click Session Start: Save time by starting your support sessions in just one click.
Instant Email Invitations: One click sends your customer a Microsoft® Outlook® email or an instant message containing a link to the support session.
FastSupport Entry Site: Seamlessly transition from a phone call to an online support session by directing your customer to our FastSupport.com site and providing a 9-digit Support Key.

Two-Way Screen Sharing: You and your customers can show instead of tell what's happening on your desktops, so you can get to the heart of the issue faster.
Remote Control: With your customer's permission, you can remotely take control of their desktop to provide service just as if you were sitting at their computer.
File Transfer: Instantly exchange files and folders with your customers.
Live Chat: Chat in real time with your customers instead of staying on the phone the whole time.
Annotation Tools: Both you and your customer can draw, highlight and point to items right on the screen.
Reboot / Reconnect: Restart your customer's computer and automatically reconnect to the support session in progress.
Log In as Administrator: Perform system administrative tasks without interrupting the session in progress. (Includes Send-Ctrl-Alt-Delete and Run as a Service.)
Session Report: Easily track the time you spend supporting each customer.
Notes: Take notes during a session and save them for future reference.

Multiple Sessions: Simultaneously support up to eight customers at a time.
Mac Support: Provide live remote support to both PC and Mac users – from either a PC or a Mac computer. (Some features not available for the Mac platform.*)
Multi-Monitor Support: Easily provide support in multi-monitor environments.
True 24-bit Color: A true-to-life, full-color view of your customers' desktops enables you to troubleshoot problems with CAD software or color graphics.

*Features not yet available with Mac Support include File Transfer, Annotation Tools and Unattended Support. Multi-Monitor Support and Multiple Sessions are also unavailable for sessions launched from a Mac. Reboot / Reconnect and Log In as Administrator can only be used to support PC users.

Unattended Remote Support: Work while your clients are away from their computers by pre-installing Unattended Support. (Not available with Day Passes.)
Unattended Reboot / Reconnect: When you need to reboot your customer's computer, the session reconnects and login credentials are automatically and securely passed even when your customer isn't there.