GoToAssist® Express™: How It Works for Your Customers
GoToAssist Express makes remote support easy for your customers as well as for you.
Joining a GoToAssist Express Session
When your customers click the link you email them, or when they go to www.fastsupport.com and enter the Support Key, the GoToAssist Express software is instantly downloaded to their computers in just a few seconds.
Receiving Live Support
Here's what your customers will see on their screens during live support sessions:
Customer Control Panel: This enables them to stop and start screen sharing, send chat messages, transfer files to you and end the session.
Your Live, On-Screen Help: You'll have keyboard and mouse control, so your customers will see their cursor moving around and can watch everything you do. (They can regain control by jiggling their mouse or hitting any key on the keyboard.)
GoToAssist Express Shortcut: An optional desktop icon makes it easier for them to enter a support session the next time they need your help.
Receiving Unattended Support
If they happen to return to their computer during an Unattended Support session, your customers will see that you're currently working on it. They can then choose to end the session or allow it to continue.
After an Unattended Support session, your customers won't know what you did during their absence, so it's a good idea to send them a note detailing the service you provided.
Your customers can temporarily block Unattended Support access as needed; or, if they decide they no longer want to receive Unattended Support from you, they can remove the option from their GoToAssist Express system tray icon menu.
