GoToAssist® Express™: Unattended Support

Need to work when your customers are away from their computers? Need to perform remote administration? Set up GoToAssist Express Unattended Support and get anytime access. (Not available with Day Passes.)

Convenient for You

• Work on an unattended computer as if you were physically present or connected during a live GoToAssist Express session.
• Track billable hours using built-in reports.
• Finish up jobs after hours or on the weekend.

Convenient for Your Customers

• Your customers can receive routine maintenance and product updates without having their daily work interrupted.
• For an added measure of privacy and control, your customers can temporarily block or permanently turn off Unattended Support access as needed.

How It Works

	1. Set Up Unattended Support During a live support session, you send a request asking your customer to permit Unattended Support on their computer. Once granted permission, you create a nickname and an access code enabling you to work on their computer when they're away. Or, you can log in to GoToAssist Express during an on-site visit and perform the installation directly on their computer.
	2. Run an Unattended Support Session When you want to access a computer you've set up for Unattended Support, you just click the GoToAssist Express system tray icon, select the computer from your list of unattended computers and type in your access code. Note: Your customers need to leave their computers ON in order for you to work on them remotely.