Technology

The GoToAssist architecture is designed for maximum security and performance. No client pre-installation is needed, so support professionals can provide on-demand support to anyone with an Internet-connected computer.

Secure

End-to-end 128-bit Advanced Encryption Standard (AES) and Secure Sockets Layer (SSL) encryption ensures that the data exchanged in all GoToAssist sessions is completely secure.

Available

The GoToAssist executable is small enough to be downloaded on demand, so you don't have to pre-install software on your support customers' machines to enable instant live service.

Plus, GoToAssist® Express™ users can set up Unattended Support on client computers to enable anytime remote-support access.

Firewall Friendly

GoToAssist uses HTTP outbound connections to transparently enable screen-sharing sessions even with firewalls in place. In most cases, support professionals and their customers can connect to Citrix Online's servers without re-configuring firewall settings.