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Generate Reports

To generate a session report

Log in to your account at www.gotoassistexpress.com
Click the Reports link in the left navigation bar.
Select the type of report, date range and format and then click the Generate Report button. Your report will load in a new window.

Note: Data is available online for one year from the date of occurrence.

Attended Session Usage Report

Field definitions

Attended Sessions Report
Number of Sessions	Total number of sessionsfor the selected date range
Total Time	Total amount of time in attended sessions for the selected date range
Average Duration	Average amount of time of all sessions for the selected date range
Session Date	Date of the session
Session ID	Unique identifying number associated with each session.
Session Start	Start time for the session
Session Stop	End time for the session
Duration	Number of minutes for the session
Customer Name	The customer’s name
Customer IP	IP of the customer’s computer used during the session
Rep IP	IP of the representative’s computer used to conduct the session
Rep Notes	Notes that were typed in during the session

Unattended Session Usage Report

Field definitions

Attended Sessions Report
Number of Sessions	Total number of unattendedsessionsfor the selected date range
Total Time	Total amount of time in unattended sessions
Average Duration	Average amount of time of all unattended sessions for the selected date range
Session Date	Date of the unattended session
Session ID	Unique identifying number associated with each session.
Session Start	Start time for the session
Session Stop	End time for the session
Duration	Number of minutes for the session
Host Name	Host name of the customer’s computer
Host ID	Host ID of the customer’s computer
Customer IP	IP of the customer’s computer used during the session
Host MAC	MAC address of the customer’s computer
Rep IP	IP of the representative’s computer used to conduct the session
Rep Notes	Notes that were typed in during the session