Live Remote Assistance Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. How to Get Support Please visit our support page where you'll find our contact information, hours of support, products we support and type of support we provide. You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session. How It Works     Step 1:  Complete the fields and click the button to proceed. Step 2:  You are prompted to download a small virus-free plug-in which will connect you to a member of our support team. Step 3:  Your support representative will chat with you online to obtain the details of the problem. Step 4:  With your permission, your support representative can view your screen and share control of your mouse and keyboard. Step 5:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. Welcome to BurCom Online Support Your Name: Your Company Name: Please fill in the fields above, then click the button to proceed.