GoToManage Case Studies
Learn how IT professionals are using our remote support and IT monitoring solutions to solve their business challenges.
Element Data Group, LLC
Based in Minneapolis/St. Paul, the Element Data Group provides IT services to approximately 35 law firms.
“Just as our technicians need a laptop to do their job, they need GoToManage. It's an essential tool. We couldn't run our business without it.”
Jeff Alluri
Director of IT
Element Data Group, LLC
Dachis Group
A social media marketing and consulting firm for Fortune 100 companies around the globe, Dachis Group is headquartered in Austin, Texas.
“We use GoToManage to remotely support employees and their machines across the nation. Thankfully, phone-based IT support is a thing of the past. GoToManage is efficient, reliable and cost-effective.”
Mike May
Head of Network Administration
Dachis Group
Systems Associates, Inc.
Systems Associates (SAI) is a leading software and hardware solutions provider with a focus on maintenance and energy management.
“GoToManage enables our small staff to deliver consistently excellent attended and unattended technical support to several hundred remote customer sites in the U.S. and around the globe. Our reps can connect quickly and easily at the office and also from home, which means higher productivity for SAI and greater satisfaction for our customers. Because it offers the scalability of a hosted solution, GoToManage is also an important tool for our corporate growth strategy.”
David Codding
President
Systems Associates, Inc.
ID Networks, Inc.
ID Networks has been providing records management and identification technologies to law enforcement and public safety agencies since 1984.
“[GoToManage] gives us the ability to offer secure, remote and unattended support of our customers' computers. This is vital because it allows us to connect and fix problems in a timely manner, even if the end user is not available to work with us.”
Christopher Dottavio
Director of Customer Services
ID Networks, Inc.
Computer Works
Based out of Quincy, Illinois, Computer Works is a leading provider of information technology solutions and support to small and medium-sized businesses, government agencies and consumers.
“GoToManage remote support has had a tremendous impact on our customer service. It gives all our technicians the ability to connect with any of the machines our firm supports, which has boosted productivity. The ability to offer efficient unattended support while our clients are away from their desks is another huge advantage.”
John Mast
President
Computer Works
EcoInsight, Inc.
EcoInsight delivers on-demand applications to professionals and firms in the building industry. Its solutions measure energy efficiency and determine how green upgrades will impact the sustainability and financial profile of a building.
“GoToManage for iPad is ideal for times when I have work to do but can't be at my desktop computer. It's simple to use and such an efficient way to provide remote support to customers in need while I am traveling… Citrix Online has been a great partner, working with us to help identify and meet our needs.”
James “Rusty” Baldwin
Vice President for Global Customer Advocacy
EcoInsight
