Press & Awards
For media inquiries and extended press coverage, visit the Citrix Online Newsroom.
“Fantastic, extraordinarily simple”
“Taking a killer service to the next level”
“The best way to get things done”
“Just what you need to up your customer experience”
“Product pick of the week”
TMC Product of the Year
“Product of the Year winners represent the best in the customer service industry, having demonstrated a devotion to excellence in enhancing the customer experience and driving growth in the contact center industry through their innovative products and services.”
Delivering Unrivaled IT and Customer Support in a Cloud-Based BYOD World
IDC’s Tech Spotlight reports an escalating demand for an “all-inclusive support offering,” such as GoToAssist. IDC highlights how GoToAssist’s integrated toolset provides companies with a single pane of glass to view and support IT environments. With GoToAssist, IT teams can efficiently monitor devices, proactively spot issues, speedily open incident tickets and then remotely access devices to fix the problem — all from one easy-to-use interface.
TMC’s 2012 Cloud Computing Excellence Award
GoToAssist Corporate exemplifies “innovation and excellence in the market by leveraging the latest technology trends to create an enriched user experience.”
Small Business Influencer Community Choice Honoree
The Small Business Influencer Awards “recognize the unsung heroes of small businesses – those who support and encourage entrepreneurs and small business owners, and help them achieve success and stay successful.”
Fastest Connection Speeds in the Support Industry
iGATE Patni, an engineering consulting and independent testing service, verifies that GoToAssist Corporate’s connection speeds consistently surpass those of leading competitors.
Rated Highest in Customer Satisfaction
“Of all the web collaboration products used by Technical Services Industry Association members, Citrix Online received the highest satisfaction rating, a 4.29, considerably higher than the next highest rated platform.”
IDC – Worldwide Market Leader in Remote Support
“Citrix remains the market share leader… by focusing on simple-to-use solutions and introducing innovative services that deliver on customer needs and emerging trends.”
“Remote support and IT management just got easier with Citrix GoToAssist”
Frost & Sullivan's 2010 Best Practices Award
“A strong focus across all levels of customers, including small businesses and big corporations. The company's offerings are designed to be simple to use, secure, cost-effective and reliable.”