Features
Improve customer satisfaction with fast and easy remote IT support.
Web & Application Integration
Allow customers to request a GoToAssist Corporate support session directly from your website or application for an easy transition from self-service to assisted service. Download the GoToAssist Corporate Integration White Paper
CRM Integration
Save time by enabling your representatives to manage their GoToAssist Corporate sessions from within their primary CRM and other support applications.
This remote session integration automatically stores GoToAssist Corporate session data, such as survey results, chat transcripts, representative and customer information and session recordings, in your own support applications, such as CRM systems and Salesforce.
Read about GoToAssist Corporate for Salesforce
- Launch new GoToAssist Corporate sessions from your tickets or open new tickets in response to incoming support requests.
- Store GoToAssist Corporate session information in your CRM tool – in polling intervals, on demand or on a scheduled basis.
- View survey results and chat transcripts; replay session recordings; and analyze remote diagnostics captured during the session directly from your tickets.
Data Replicator
With the new GoToAssist Corporate Data Replicator, you can automatically pull all session data and download it to your own local Microsoft SQL Server database. Session information, such as survey results, chat transcripts, representative and customer information and session recordings, can be captured in polling intervals or through scheduled bulk polling. Session recordings can be simultaneously stored in local directories and replayed with the provided local Java player.
The Data Replicator consists of two user-friendly tools:
- Session viewer
- Provides an interface to review the locally stored session recordings, chat transcripts and remote diagnostics.
- Configuration manager
- Sets up and manages all settings and profiles.
