The Remote Support Solution for Your Team
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GoToAssist Demo (4:18)
A Comprehensive Solution for Contact Centers and Multi-Agent Support Organizations
Improve customer satisfaction, increase first-time call resolution and streamline operations with the GoToAssist secure remote support solution.
Troubleshoot and Resolve Issues Fast
With GoToAssist's robust tool set, your representatives can securely view and control customers' machines to fix issues fast.
- Remote Diagnostics
- Team Collaboration and Session Transfer
- Drawing, Highlighting and Pointing
- File Transfer
- Reboot / Reconnect
- Web Chat and In-Session Chat
- Available in 15 languages
Streamline Reporting and Administration
Use the GoToAssist Management Center to easily manage, monitor and report on your remote support contact center activity.
- Record sessions for training and accountability purposes.
- Collect customer feedback using built-in surveys.
- Track team and individual metrics and set up automatic reports.
- Integrate GoToAssist with other CRM tools and applications you use, like Salesforce.
Benefit from the GoToAssist Advantage
Customers across the globe choose GoToAssist for its ease of use, dependability and speedy return on investment.
- Increased first-call resolution rates of up to 70 percent
- Lower total call volumes due to fewer repeat calls
- Thousands of dollars saved in travel costs
- Customer satisfaction in the 90 percent or higher range
