Security & Technology
GoToAssist Corporate understands that your reputation depends on the reliability of your support tools. You can count on GoToAssist Corporate to be there for you, so you can be there for your customers.
GoToAssist Corporate is designed to allow you to provide support to as wide a range of people and computers as possible and will work even if you are supporting end users with very old or outdated systems.
- What your representatives will need to run a GoToAssist Corporate support session:
- Windows® 7, Vista, or XP; Windows Server 2003 or 2008
- Internet Explorer® 8.0 or later or Mozilla® Firefox® 6.0 or later
- Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server
- Minimum of Pentium® 1 GHz with 128MB of RAM (recommended)
- Minimum of 128MB video card (new) (recommended)
- Stable Internet connection with 56k or better (recommended)
- 17-inch monitor or larger (recommended)
- Monitor set to highest possible resolution (minimum of 1024 x 768 recommended)
- What your customer will need to join a GoToAssist Corporate support session:
- Windows 7, Vista, XP or 2000; Windows Server 2003 or 2008; Mac OS X v10.4 or later
- Internet Explorer 7.0 or later, Mozilla Firefox 6.0 or later or Safari 5.0 or later
- Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server
- 28.8Kbps or greater connection (56k recommended)
- Pentium-class PC (recommended)
- What your customer will need to join a FastChat™ support session:
- Windows 7, Vista or XP; Windows 2003 Server, Mac OS X v10.4 or later or Linux variants (e.g., OpenSUSE, RHEL, Ubuntu)
- Internet Explorer 7.0 or later, Mozilla Firefox 6.0 or later or Safari 5.0 or later
- Adobe® Flash Player 10.0 or newer
- Ability to make direct outgoing TCP connections
- 28.8Kbps or greater connection (56k recommended)
Other questions about GoToAssist Corporate's remote support system requirements? Contact Global Customer Support
