“Please read the following important message about COVID-19.
Openreach is committed to delivering service to your customers. We need your support to help us keep your customers and our engineers safe. Our Customer Service Representatives may ask you to supply answers to the following questions where access to a home or business premises needs to be arranged.
1) Has your customer or anyone else in the premises been asked to self-isolate, or have been to a high-risk area or country in the last 14 days?
2) Does your customer or anyone else there have any flu-like symptoms?
If you answer yes to either question 1 or 2, we will look to book am appointment 30 days in the future, until further notice as standard policy.
As and when this is resolved you may follow the amend or expedite process to arrange a suitable appointment. If you have this information to hand before contacting, this will greatly help us handle your requests. Thank you for your co-operation”
L2C EDC (Enterprise)
To reduce wait time for everyone using this channel, please avoid initiating voice & chat simultaneously - thank you
Please Note that we can only accept a limit of 3 queries per Chat session
E-Chat Opening times:
Mon-Fri 08:00-21:00
Saturday: 09:00-19:00
Sunday: Closed
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Order is in delay before its delivery date and no update is available
Order is in delay after its delivery date and no update is available
Order is in delay but update is not meaningful
Openreach system issue no update available
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