Access to this service now closed. Users should use HUD or EiVA, our tracking and eChat applications via the Openreach CP Portal.
Text transcripts from this service will be stored for training and monitoring purposes. Please do not enter any personal details such as account numbers, credit card details, date of birth, national insurance numbers etc.
eChat Opening Times
Single line Monday to Saturday 08:00 - 20:00Multi-line Monday to Friday 08:00 -18:00
Your Name:
Your CP Name:
Main Billing No:
Postcode:
DunsID:
Chat Reasons:
Choose One...
Order update
Number release
Number Spare
No Incoming calls
OMC Pending
Cease in Error
Prefix Change
Emergency Restoration
Internal Transfer
No dial tone
Failed Provision
999
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