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| GoToAssist is the most secure remote support product available. |
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NO UNENCRYPTED INFORMATION STORED
Unlike other remote support products that store unencrypted information such as chat transcripts or session recordings on the local representative's PC or on datacenter servers, GoToAssist never holds unencrypted session information within our infrastructure. Stored information is always encrypted, and no one has the encryption key except you. In fact, if you lose the passcode, there is no way we can provide access to your information. |
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END-TO-END ENCRYPTION AND AUTHENTICATION
GoToAssist's secure-communication architecture uses industry-standard SSL and 128-bit Advanced Encryption Standard (AES) encryption, approved by the U.S. Government National Security Agency to protect classified communication. GoToAssist encrypts session data end to end, and unlike other remote support products, GoToAssist security can never be turned off. |
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| End-to-end authentication is accomplished using the Secure Remote Password (SRP) protocol. SRP is resilient against a wide variety of attacks, including both passive eavesdropping and active password cracking. |
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| All cryptographic functions and security protocols employed by GoToAssist client endpoint software are implemented using state-of-the-art Certicom Security Builder® libraries for assurance and high performance. Because there are no end-user-configurable cryptographic settings, it is impossible for users to weaken GoToAssist's security through accidental or intentional misconfiguration. |
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CYBERTRUST SITESECURE CERTIFICATION
GoToAssist is dedicated to security, and as a testament to our commitment, Citrix Online has achieved SiteSecure Certification. This industry-recognized certification from Cybertrust Corporation gives organizations and their customers confidence that their sensitive data is protected by the strongest state-of-the-art security available. |
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| GoToAssist SiteSecure Fact Sheet (PDF) |
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| Learn more about the importance of security within remote support technology. |
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| GoToAssist Security White Paper (PDF) |
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| Want to try GoToAssist? Request a complimentary GoToAssist evaluation today. |
