Start and End a Session

Start a Support Session

To begin a support session, you must first generate a support key and then convey that key to your customer.

Step 1: Generate a Support Key

You will need to generate a different support key for each session and each customer. Once a support key has been created it is valid for 10 minutes.

• Click the Session menu at the top of the Viewer and then select New Session.

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• Double-click the icon in your system tray or dock to begin a new session.

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• Right-click the icon in your system tray on a PC and select Start Support Session.

Step 2: Share the Support Key with your customer

• Direct your customer to www.fastsupport.com and have him or her type their name and support key into the connection box.

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• Click the Email SupportInfo button in the middle of your screen. This will open an email in Microsoft Outlook with the support key and URL. Send the email to the customer and have the customer click the link that is included in the email.

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• Click the Copy Support URL button. Paste the information into an email or instant messaging application and have your customer click the support link.

End a Support Session

You or your customer can end the support session at anytime. To end a session with your customer, simply right-click the session thumbnail at the top left of the Viewer and select End Session. Clicking X at the top right of the Viewer will end all of your current sessions.

Your customer can exit the session by clicking the X at the top right of their toolbar.