The Run as a Service feature does not apply to customers with a Mac. It also cannot be initiated by a support provider using a Mac.Running as a service allows GoToAssist Express to run beyond the basic application level for improved support. Running as a service allows you to send Ctrl-Alt-Delete commands, switch usernames and avoid limitations imposed by the Microsoft Windows Vista User Account Control (UAC). GoToAssist Express runs as a service by default and does not violate or circumvent the security model on your customer’s computer.
If your customer has limited login credentials, GoToAssist Express will run as an application rather than a service. If you or the customer later enters admin level credentials then you can select Upgrade to Run as a Service from the Tools menu.
The Run as a Service feature does not apply to customers with a Mac. It also cannot be initiated by a support provider using a Mac.