Preferences

The Preferences feature allows you to set your preferences for how you want GoToAssist Express to perform for you. Your preferences can be accessed once you’ve logged in by either right-clicking the icon in the system tray, or from the Tools button in the Viewer.

General Preferences

• Automatically after I log in to Windows – This option starts GoToAssist Express automatically after you log in to your PC.
• Manually – This option sets GoToAssist Express to start only when you launch the application from your Programs Menu.
• Remember me on this computer – This checkbox enables automatic log in to GoToAssist Express.
• Uninstall customer application when session ends – When this option is checked, the GoToAssist icon and application will be removed from the customer’s desktop at the end of the session. Leaving the application on the customer’s computer will help the next session start faster.
• Multiple Monitor Notification – This option provides tips to you while you’re supporting customers with multiple monitors.

Connection Preferences

The Connection category allows you to test the status of your GoToAssist Express connection.

Note: To ensure a valid connection test, we advise that you refrain from testing your connection unless a GoToAssist Express Customer Care representative directs you to perform the connection test.

Screen Sharing Preferences

Color Quality– Select True Color for better appearance or 256 Colors for improved speed.

Show remote cursor– View the cursor on your customer’s computer as well as your own.

Pass system keys - Allows some Windows key functionality to be passed to the customer’s PC, such as Alt+Tab.

Performance Settings - Disable any or all of the following display options to improve speed.

• Display effects

• Desktop wallpaper

• Font smoothing

• Windows contents while dragging

Note: Performance Settings options only apply to sessions with a Windows PC.