Terms

• Portal – This will be the Web page that you will direct your customer to, in order to connect with the session. The portal that your customer will go to is www.fastsupport.com
• Support Key – This is the 9-digit code that you will provide to your customer, which needs to be inserted on the portal page in order to start a session with the customer.
• Viewer – The Viewer is the window used to view your customer’s desktop while in a session. The Viewer window has its own menu bar and can support up to 8 simultaneous sessions.
• Customer’s Toolbar – The customer’s toolbar offers your customer the ability to end a session, stop screen sharing, initiate chat and send files.
• Unattended Support – This feature is available for those cases when a customer wants to allow you to access their PC when they are away from their computer.