Connect to an Unattended Computer

After a computer has been enabled with Unattended Support you can access your customer’s unattended computer at anytime. After you have disconnected from the Unattended Support session the customer’s computer is automatically locked.

To connect to a customer’s computer with Unattended Support

1. Click the Session menu from the Viewer and select View Unattended Support Computer. You can also access this feature by right-clicking the icon in the system tray.
2. Click the Connect button next to the computer you would like to connect to.

3. Enter the access code you created earlier for this unattended computer.
4. At your customer’s Windows login screen click the link at the top of the screen to populate the password field with the customer’s private Windows password.

Note: Your customer’s Windows password is encrypted on your customer’s PC during the initial Unattended Support setup. The password remains private and is never transmitted over the Internet.