GoToAssist® uses secure screen-sharing technology to enable you to easily view and remotely control your customer's computer during a support session.

Invite

You invite your customer to a remote support session via email or over the phone.

Connect

Your customer clicks a link in an email and instantly enters the support session.

Or your customer goes to www.fastsupport.com, enters the 9-digit Support Key you gave over the phone and clicks the Connect button.

Assist

You remotely view and control your customer's computer to solve the problem just as if you were sitting at your customer's desk.

Finish the job after hours or access unattended servers and machines using Unattended Support.