REMOTE SUPPORT FEATURES

Powerful support from
desktop or mobile.


CORE FUNCTIONALITY

Issue resolution in record time.

 

 

Access and control end users' computers to resolve issues quickly. Transition from a call or chat to an online support session with just one click.

Support remote computers and servers without an end user present. Download the installer and you can connect at any time to unattended machines for emergency work or routine maintenance.

SUPPORT TOOLS

Equipped with everything you’ll need.

 

 

Both your customers and your technicians can share their screens and give keyboard and mouse control.

Easily access your customer's system information, including hardware and software configuration.

Securely send and receive files in a live or unattended support session, which is useful for applying patches, updates and more.

Easily switch or scroll between all of your customer's monitors.

Host up to 8 sessions simultaneously per technician.

Draw, highlight and point to items on the customer's screen.

TEAM-BASED SUPPORT

When escalation is the answer.

 

 

ADMINISTRATIVE TOOLS

Simple support with full control.

 

Set up new technicians and customize permissions.

Perform system commands including Ctrl-Alt-Del, user profile switch and reboot computer.

Export reports and recorded sessions in multiple formats.

MOBILE SUPPORT

Apps for on-the-go assistance.

 

  Support from a device

Deliver support using your iOS or Android device. Connect to computers, mobile devices and unattended machines to solve customers' issues.

  Support to a device

Provide support to Android and iOS devices. Conduct secure chat sessions, update profiles and configure device settings.

Talk to a Specialist


Find the perfect suite of tools for your
business or industry.


Contact Sales


We are here to help your business grow.



Sales Chat


Chat with Sales.  We are here to help your business grow.


FAQs

 

Check out our help center for answers to common questions.

 

Free 30-day trial

Need more information?


Call 1 855 263 2838

Have questions? Give us a ring or chat with our sales team.