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Terms and Conditions:
By clicking the button below you agree to give authorized Time Warner Cable personnel permission to access your personal computer through a remote connection. You also agree to give authorized Time Warner Cable personnel permission to make necessary changes to your personal computer in order to resolve the issue at hand. Please ensure that you close any private and confidential files before the remote connection is established. Remote assistance of your personal computer is provided on a "best endeavors" basis and a successful resolution cannot be guaranteed. Although unlikely, Time Warner Cable cannot be held liable for any additional problems that may arise during the remote assistance, diagnosis and / or resolution process, including but not limited to: Accidental deletion or corruption of data, damage to the operating system, applications, or other software or hardware.