Getting Started

Thank you for using Citrix^® GoToAssist^® Express 1.0. This user guide will introduce you to the newest of the Citrix products.

Citrix GoToAssist Express is a Web-based technology that enables you to deliver live technical support anywhere in real time. With this technology, you can:

• Communicate with a customer via a chat box
• View your customer’s desktop
• Share control of your customer’s mouse and keyboard
• Send and receive files
• Reboot and reconnect to your customer’s computer
• Use the Remote Diagnostics tool to retrieve key information on the status of the customer’s computer
• Connect with up to eight customers at one time
• Provide unattended support
• Leave zero footprint on your customer's computer

System Requirements

Preferences

Terms

Components of GoToAssit Express